At Digital Softech, customer satisfaction is our top priority. However, due to the nature of our products—digital planners and other downloadable products —we are unable to offer refunds once a purchase has been completed. Please review the following refund policy carefully:
1. No Refunds on Digital Products
All sales of digital planners and other downloadable items are final. Once the purchase is made, we cannot offer a refund, return, or exchange due to the non-tangible and non-returnable nature of digital items.
2. Product Issues
If you encounter a technical issue with your digital planner, we will gladly assist you in resolving the problem. Please contact us at digitalsofftech@gmail.com with a detailed description of the issue. We aim to ensure that you receive the correct and fully functional product.
3. Duplicate Purchases
In the event of an accidental duplicate purchase, please contact us within 24 hours of the transaction, providing proof of both purchases. We will review the situation and issue a refund for the duplicate charge, if applicable.
5. Exceptions
We may, at our sole discretion, make exceptions to this refund policy under special circumstances. These will be evaluated on a case-by-case basis, and any decision made is final.
6. Contact Us
If you have any questions or concerns regarding our refund policy, feel free to contact us at:
- Email: digitalsofftech@gmail.com
By making a purchase on our website, you agree to this refund policy. We encourage you to review product descriptions, previews, and details thoroughly before completing your purchase.